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1- B2C (Retail Customers)
Returns & Exchanges
Refund & Return Policy – DRVN
At DRVN, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.
For B2C (Retail Customers)
Returns & Exchanges
• You may request a return or exchange within 7 days of receiving your order.
• Items must be:
• Unworn and unwashed
• In original packaging with tags attached
• Free from stains, odors, or damage
-Non-Returnable Items
• Customized or personalized items
• Final sale items or discounted products
-Refunds
• Once the returned item is received and inspected, we will notify you.
• Approved refunds will be processed within 5–7 business days via the original payment method.
• Shipping charges are non-refundable.
3- For B2B (Bulk Orders & Custom Manufacturing)
-Return Policy
• Bulk orders are non-refundable once production has started.
• Returns or exchanges are only accepted in case of:
• Defective products
• Incorrect quantity or specifications (compared to order confirmation)
-Inspection
• All claims must be reported within 5 days of delivery.
• Clear photos/videos must be shared for quality review.
-Remedies
If there is a valid issue, we will:
• Offer replacements, or
• Issue a partial/full refund (based on issue severity)
-How to Request a Return/Refund
Please email us at support@drvn-wear.com with:
• Order number
• Reason for return
• Photos (if applicable)
We will guide you through the next steps.
4- We reserve the right to reject returns that do not meet our policy conditions.